Bologna Information System

The concept of the educational program is based on the principle of preparing highly qualified competitive specialists focused on solving the scientific and practical tasks of the Digital Kazakhstan state program to accelerate the pace of economic development of the Republic of Kazakhstan and improve the quality of life of the population through the use of digital technologies. The educational program regulates the objectives, results, content, conditions and technologies for the implementation of the educational process, the assessment of the quality of graduate training in this area of ​​training and includes materials that ensure the quality of training of students and the implementation of appropriate educational technology. The educational program regulates the goals, results, content, conditions and technologies for the implementation of the educational process, as well as an assessment of the quality of graduate training in this area of training, and contains materials that determine the quality of training of students and the implementation of appropriate educational technologies.

Bachelor of educational program services \"6B11180- Restaurant and hotel business \"

Hotel and restaurant enterprises and other business entities operating in the field of hospitality

Enterprises of the hotel and restaurant business, international hotel and restaurant chains, enterprises of the hospitality industry, government agencies regulating the services sector, public organizations and associations established as part of the development of the hotel and restaurant business.

Registration, keeping records of accepted applications for booking rooms and forming a plan for loading room stock and keeping records of unused reservation and customer database, as well as entering information into the automated service system;

Use the database of regular customers, guests when accepting applications for booking rooms and process, register advance deposits;

Fill in the necessary internal documentation when checking in and registering guests, accepting and settling a group of guests, extending guests ’accommodation, entering data on settling, relocation, extending a guest’s residence to the automated hotel management system, activating magnetic keys, and communicative skills, including in English;

To carry out an assessment (efficiency, activity, decisions taken), to determine the priorities of the division, to monitor the activities of the division;

Managing the development of own tourism business, incl. manage information from a variety of sources, plan, organize and monitor activities, form and maintain relationships with partners;

Forming and maintaining interactions with partners, organizing the implementation of the business plan in the direction of the division, organizing sales of hotel services, maintaining the motivation of the division staff;

Planning the needs of the production service in material resources and personnel, conducting introductory and ongoing briefing of employees, the production service, assigning responsibilities and determining the level of responsibility of the production service employees, coordinating the activities of the production service employees, monitoring the implementation of production service regulations by employees, interacting with the maintenance service and other structural catering divisions, conflict sieve management in collectives, the implementation of measures to stimulate personnel, increase their motivation and loyalty, organize and monitor compliance with labor protection requirements in the workplace;

Evaluation of material resources of departments (services, divisions), evaluation of the functional capabilities of department staff (services, divisions), planning of current activities of departments (services, divisions) of a catering enterprise, formation of a system of business processes, regulations and standards of catering enterprises, coordination and monitoring of departments , departments);

Creating a system for monitoring factors of the external and internal environment of a network of catering enterprises, defining tasks and goals for developing a network of catering enterprises, developing and implementing a competitive strategy for developing a network of catering enterprises, managing the process of organizational design of a network of catering enterprises, identifying strategic problems of developing a network of catering enterprises and developing measures their elimination;

Organization and management of the technological process of food preparation, assessment of factors affecting the processes of the main production of catering, planning the needs of the main production of catering for labor and material resources, developing plans for the main production of catering for certain types of processes, developing proposals for improving the assortment policy and pricing for meals, drinks and culinary products catering;

Development and implementation of effective programs for tourist-excursion and hotel services, both social and commercial, able to meet the tourist and recreational needs of customers and provide real profits to the structure in which the manager works;

Effectively carry out (in the interests of the company) interactions with relevant state and private organizations and institutions, tourist firms, agencies, hotels, customs and tax services, border authorities, internal affairs and national security bodies, sanitary-epidemiological and currency control authorities, hotel management structures industry in Kazakhstan and abroad;

Strong knowledge of the legal basis of hotel and restaurant activities in the Republic of Kazakhstan and international law, compliance with the formalities of accommodation of guests and the procedures provided for the implementation of the reception, dispatch and customer service;

Application in professional activities of the state, Russian, English (and another European or Asian) language, including fluency in special terms in the field of professional activity.