| Lesson Code | Course Name | Class | Credit | Lesson Time | Weekly Lesson Hours (Theoretical) | Weekly Lesson Hours (Practice) | Weekly Class Hours (Laboratory) |
|---|---|---|---|---|---|---|---|
| EUMKKS 3294 | E-government and public service provision policy | Үшінші курс | 5 | 150 | 1 | 2 | 0 |
The subject introduces students to a single mechanism of relations between the state and citizens, as well as state bodies, ways to ensure their mutual consent using information technology. During the course, students will learn how to use all the possibilities of e-government, the essence of public services, the assessment and quality control of public services
Work in group, work in pair, blitz questions, creative teaching method, problem solution essay, task-based learning method, silent way method, brainstorming, dialogue building, communicative method
| 1 | LO 1- Has the ability to use basic professional knowledge, basic methods and methods in the field of public service and electronic government, can conduct scientific research and test their skills in practice |
| 2 | LO 2- participation in the administration of paperwork and document circulation in state authorities, local government bodies |
| 3 | LO 3 - improvement of service quality in state organizations, enterprises and institutions, organizations |
| 4 | LO 4 - to develop methodological and reference materials for the activities of public officials of the Republic of Kazakhstan |
| Haftalık Konu | Evaluation Method | |
|---|---|---|
| 1 | Concept, purpose and tasks of public service and electronic government | Ауызша және жазбаша |
| 2 | Legal status of civil servants | Ауызша және жазбаша |
| 3 | Service ethics of civil servants | Ауызша және жазбаша |
| 4 | Evaluation of the effectiveness of the state bodies | Ауызша және жазбаша |
| 5 | Provision of public services in Kazakhstan according to the 'One Window' principle | Ауызша және жазбаша |
| 6 | Analysis of the quality assessment system of public services in the Republic of Kazakhstan | Ауызша және жазбаша |
| 7 | Electronic government of the Republic of Kazakhstan | Ауызша және жазбаша |
| 8 | Implementation of the principle of electronic government (e-Gov) in Kazakhstan | Ауызша және жазбаша |
| 9 | International experience of the quality assessment system of public services (in the example of Canada) | Ауызша және жазбаша |
| 10 | Public service provision on the principle of one window: the experience of Azerbaijan | Ауызша және жазбаша |
| 11 | Public service provision under the 'One Window' principle: experience of Georgia | Ауызша және жазбаша |
| 12 | Innovative reforms in the field of public services | Ауызша және жазбаша |
| 13 | Improving the efficiency and quality of public service providers | Ауызша және жазбаша |
| 14 | State control of the quality of public services | |
| 15 | Pandemic, impact on modern public services | Ауызша және жазбаша |
| PÇ1 | PÇ2 | PÇ3 | PÇ4 | PÇ5 | PÇ6 | PÇ7 | PÇ8 | PÇ9 | PÇ10 | PÇ11 |
|---|
| Textbook / Material / Recommended Resources | ||
|---|---|---|
| 1 | State policy. Textbook. 8 heads. / Editor-in-chief: Isemberdieva A.B.; Auditor: Masadikov H.G. - Almaty: National Translation Bureau, 2020. | |
| 2 | Basics of providing public services in public service centers. Tutorial. / U.U. Nurmashev, G. Nurmasheva. - Almaty: IP 'Sagautdinova', 2019. | |
| 3 | Personnel management - Training tool. - Shymkent.-2018. http://rmebrk.kz/book/1169904, Sheptaeva K.D., Mamytbaeva K.Zh., Zhanbypbaeva A.D. |